10+ Best CRM Apps for Small Businesses

“Customer relationship management refers to all the strategies, methods, tools and technologies that a business uses to develop, retain and attract customers.” – said David O’Brien, business analyst and start-up expert and owner of Best LLC Services.

Customer relationship management, or CRM is one of the most essential apps for small businesses. As its name suggests, it helps you create funnels for new markets, maintain existing relationships, and possibly, grow with referrals. These platforms help in centralizing your customers’ data with maximum security and privacy. This way, you can propel your business to greater heights and result to the goal you are trying to achieve. However, CRM does not only provide an avenue for customers, it also creates a channel to monitor other facet of your businesses as well.

To give you an idea of which CRM app is the right one for you business, check out our list of 10 best CRM applications ideal for startups, small entriprises, and even larger businesses.

10 Best CRM Apps for Small Businesses

1. Fivestars

CRM apps for small businessesDelight your customers and come back stronger by converting payment information into a marketing tool. Fivestars saw the advantage of rewarding customers to achieve retention by sending personalised offers they will find hard to resist. Additionally, it has features for customer acquisition, payments, marketing automation, promotions, loyalty and retention. Fivestars offers multiple tools that can help you boost your business. Some of these features include: tagging where you can customize your target audience’s experience, segmentation allowing you to deliver your offer to a pre-populated group such first time visitors, and so on. It also offers customer touch screen, autopilot and unlimited promotions features.

2. NetSuite

CRM for small to medium sized businessesNetSuit is an all in onte management software that encompasses both ERP, CRM and e-commerce areas of small to medium sized businesses. It offers adaptability and visibility allowing your to gain control with your configurations and customizations. With a 360 degrees view, you can scale your entrprise seamlessly and without the heavy lifting. This means you can see all your customers’ behavior from interaction to transaction, from service issues, purchase orders, invoice and more. Additionally, this cloud-based paltform helps you manage upselling, cross selling, existing customers retention and renewals, and more.

3. Salesforce

CRM for small businessesAccelerate your performance and achieve goals to propel your business using Salesforce. This software is known to be the most used CRM for all sizes and in any kind of industry. It offers lead and contact managment, managing sales opportunity, reports and dashboards customization, and so much more. With Salesforce, you can find, nurture, and convert prospective clients with an easy-peasy and streamlined process. It is a cloud-based platform reducing your time spent on digging around speradsheets, allowing you to gain more time to focus on areas requiring more attention. Since it doesn’t require any hardware, Salesforce can help you close deals faster, anytime and anywhere.

4. HubSpot CRM

CRM software for small businessGet real time update with your entire sales funnel when using Hubspot CRM. This platform offers an clear visibility of your dashboard allowing you to sort deals, scheduled appointments, contracts, track performance and more. You can sync with your Gmail or Outlook as it automatically log sales activities, email or meetings as it happens. This platform is highly beneficial for all kinds of businesses no matter the size and any kind of industry. With elimation of unncessary data-entry and sorting, your metrics will be improved, giving both leaders and memebrs a better vision for business and project forecasts. Features like lead scoring, marketing automation, tracking of referrals, and sales pipeline management can help you transform and boost your business scale up.

5. Zoho CRM

apps for CRM

Zoho CRm helps you in creating great customer relationships through conversion of leads and customer engagement all while growing profit. It can transform businesses from basic to gold standard with its general and multi-purpose solutions. These solutions include smarter selling using conversational AI, automation, real time reports and insights, sales tracker and more. Zoho CRM is known for its intuitive dashboard interface allowing your busines’ macros to streamline leads. In addition to that, admins can monitor both best performing members and missed opportunities using its sales report function.

6. Keap

CRM apps for small businessesEnjoy less stressful nights with an all in one platform for your business. Keap combines CRM, sales, payments, and marketing which leads to more revenue. It has functions that can capture and covert your leads, follow-ups leading to quicker payment, consolidate your tools into place and so much more. Keap can be integrated with over 2500 applications freeing you from repetitive tasks. This powerful application allows you to gain more time as well so you can spend your energy on growing your business. It can also be ideal for solo entreprenuers and start-up companies.

 7. Simply CRM

CRM apps for small businessesSimply CRM is true to its brand. It offers a user-friendly interface that leaders and memebers will find quick to adapt. With this application you can optimize your business to its maximum potential and earn more through gaining and retention of customers. The powerful features this applicaiton has include marketing, sales, support, invoicing, projects, and more. Additionally, Simply CRM provides free local language support 24/7 so you can view who had the last dialogue and what was the conversation is all about. Not to mention hwo you can add events to both your calender and your customers’ calendar. From the first touch base to the last invoice, Simply CRM has all the tools you need. It is the ideal platform for those starting as this application will help you with all the heavy things necessary to get a business running.

8. Pipedrive

CRM appRun the business minus the legwork. This is what you can experience if you have Piperdrive as one of the most efficient CRM apps for small businesses. It offers you simple yet powerful tools that allows you to eliminate redundant admin taks, lead you to broader reach, allowing you to discover more ways to win over your competitor. With Pipedrive, all you have to follow is their 4 step process which includes: first, setting up your pipeline stages by customizing your own visual sales process reperesentation, second, focusing on your sales actions be it a phone call, meeting, email or anything in between. Thirdly, track and monitor you progress and lastly, optimizing the app’s easy analytics. This way, you can refine your winning strategies to keep your numbers rolling up and high.

 9. LiveAgent

CRM softwareLiveAgents is one of the most powerful CRM apps for small businesses. It’s widely used among small startup companies and one man enterprise with main focus on SMB. Boasting its reputation for being the fastest chat widget on the market, LiveAgent has 150 million users worldwide. Aside from that, this software has a fully featured interface that is web-based and has helpdesk tool. With its impressive power in unifying universal inbox, real-time chat and built in call hub, it is the most robust customer service portal you can come across. To top it off, LiveAgent can be used in on MacOS and Android OS allowing users an unlimited access to its tools.

10. Solid Performers CRM

CRM software for startups

Solid Performers CRM offers multiple functions that allows you to manage leads, do follow-ups, converting leads to actual clients in one click, manage proposals, manage invoices, and so much more. This application is committed to deliver excleing in all aspects in any kind of industry with its cloud-based infrastracture backed up by giants such a Amazon Server. As a result, this platform can help you sustain your reliability and consistency to stay on top of your market’s choice.

11. EngageBay


EngageBay is a powerful CRM Software with an all-in-one marketing, sales and service automation platform. The marketing automation suite helps you save time, nurture your audience and automate routine, manual tasks. With the free CRM and sales automation, you can organize all your email contacts, track deals and the sales pipeline to grow your sales.

The software provides a seamless experience for customers of small and mid-sized real estate agencies. This diverse package of solutions includes marketing automation, sales bay, live chat and helpdesk.

EngageBay makes it possible to automate manual tasks, track deals and sales pipeline, provide real-time assistance that easily converts visitors into customers and prioritize and solve customer support inquiries. 

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