Comarch FSM is the field service management software necessary for every service-providing company. An efficient field service solution is required to support various areas, including service order placement, scheduling, technician assignment depending on skills and availability, route optimization, equipment allocation, and service level agreements and reports management. Comarch FSM is a complete field service management solution for staffing, scheduling, and managing field force.
It offers a smooth and profitable service by linking connected devices to cloud-based field service software. Only comprehensive tools supporting end-to-end field service delivery processes can reduce operating costs and improve the customer experience of successful service providers. Thanks to gathered data, Comarch Field Service Management knows instantly when there is an issue and automatically dispatches the right resources to improve the first-time fix rate.
WHAT OUR FIELD SERVICE MANAGEMENT SOFTWARE CAN DO FOR YOU
AI-POWERED SCHEDULING AND DISPATCHING
With numerous service requirements and clients in various regions, fieldwork management may be quite challenging, especially when encountering unexpected events such as work order volatility, canceled appointments, employee unavailability, or insufficient internal resources.
MOBILE WORKFORCE MANAGEMENT SOFTWARE
Managing a mobile workforce requires a smooth information flow between dispatchers and technicians. Field staff needs to promptly access the correct information to manage tasks and satisfy customers.
If a service visit is efficient, the technician needs essential details about the task and the customer. To ensure a high-quality customer experience, it is also crucial to keep repair history and documentation, enabling the resolution of future issues.
DATA INTEGRATION, REPORTING, FORECASTING AND “WHAT IF” SCENARIOS
Delivering outstanding service to clients requires constant process analysis. That is why appropriate data collection and utilization are crucial. With the information gathered in the database, field service organizations can discover business insights and make informed decisions about further improvements.
Once the internal systems are appropriately integrated with the FSM tool, the company can utilize the full potential of the data, optimize schedules, manage inventories, improve overall operational performance and be more forward-looking.
CORRECTIVE, PREVENTIVE AND PREDICTIVE MAINTENANCE
Equipment maintenance planning in field service companies typically takes hours. All failures and changes result in unnecessary costs for you and your client. To manage maintenance challenges, you need data-driven field service software that helps you automate your work and optimize schedules, and informs you about possible future failures.
Streamline asset management processes and make sure that critical resources are used appropriately. Empower your mobile workers with a mobile app that will help them register asset transfers and track their location.
IOT FOR FIELD SERVICE MANAGEMENT
Internet of Things and other connectivity solutions pave the way to revolutionize service management processes and make them more proactive.
By connecting equipment with technicians’ mobile apps and sharing data with the back office in real-time, the business can react quickly to incoming problems and remotely monitor the state of inventory. Moreover, this technology may take the form of predicting possible issues (predictive maintenance) or be applied to authenticate users.
SITE ACCESS MANAGEMENT
As service companies grow, their need to handle more tasks, greatly extended facilities, crucial infrastructure elements, and protection of sensitive data increases. Scaling the organization entails technician visits from external service providers, which demands advanced data security.
When external parties are on the premises, you not only need to control their access to given elements of the infrastructure, but you also have to monitor time spent on tasks, track reports and share information (such as hardware status errors) with on-site technicians.
AUGMENTED REALITY APPS
An app was available for the newest versions of Android or iOS operating systems, offering excellent support for AR solutions. The app allows workers to access a knowledge base by simply locating the QR code attached to equipment and analyzing a context summary of the device. Once the technician has clicked on the visible pop-up, the app shows all information and documents related to the equipment, such as status attributes and document links.
THIRD-PARTY WORKFORCE MANAGEMENT
Outsourcing services to third-party providers allows organizations to reduce costs and extend their service capabilities. With outsourced resources, the service business may serve customers cost-effectively and be more flexible and prepared for changing demand for services.
However, external service workers should be managed effectively to ensure outstanding service for clients, and the tasks they perform should be monitored and controlled.
FIELD SERVICE EMPOWERMENT
Efficient task handling depends on the adequate assignment and each technician’s motivation to manage their work. When adequately qualified and motivated workers receive appropriate information and have the parts they need, the service may be performed during the first visit. But even then, technicians may experience problems, for example, if a task turns out to be more complex than expected.
To perform better and deliver top customer service, technicians also need additional incentives such as gamification. In this situation, effective communication and collaboration between team members are essential. To facilitate this, you will need functional, innovative software.
Customers expect short response times for their requests and professional service delivery on-site. This necessitates informing them about the date and time of service appointments and updating them about the technician location, arrival time, and service time.
Field service workers must also perform their tasks correctly and efficiently to ensure top customer service and client satisfaction. But, to exceed customer expectations and deliver an outstanding customer experience, there is also a need to provide after-service support that will enable you to maintain your positive relationship with the client.
SCHEDULING AND ROUTING ON DEMAND
Are you looking for a way to improve field team assignments based on AI/ML algorithms without the need to change anything in your current application frontends? Discover a system that is dedicated to your existing tools. Focus on business value and aim to improve scheduling efficiency automatically or semi-automatically.